Help Center

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PlainSend is designed to be simple and self-contained, but if you hit a snag, you're in the right place. Get the support you need to succeed.

FAQ

Common questions

Direct Support

Email us directly

PlainSend Support
$ python3 scripts/send_emails.py --help
PlainSend Email Tool v1.0
$ tail -f logs/email_log.txt
Monitoring email sends...
Need help? support@plain-send.com
✓ We're here to help!

Support Resources

Everything you need to get PlainSend working perfectly

Setup Guides

Step-by-step PDF guides included in your download

Microsoft 365

Graph API setup for Outlook/Office 365

Enterprise Ready

Google Workspace

OAuth2 setup for business email

OAuth Secure

Frequently Asked Questions

Quick answers to common questions

Emails aren't sending — what should I check?

  • Verify your credentials (OAuth token or App Password)
  • Check CSV headers: email, first_name
  • Check logs/ folder for error details

Can I run this on multiple machines?

Yes — it's offline and portable. Copy your files and run anywhere Python works.

Does PlainSend track opens or clicks?

No. Zero tracking. That's the point. Your emails stay clean and private.

Is there a sending limit?

Yes, enforced by your business email provider. PlainSend respects these limits and sends slowly to maintain your reputation.

Can I edit the script?

Yes — it's Python. You own it completely.

What about deliverability?

Sending from your real account with natural delays provides excellent deliverability compared to bulk tools.

Troubleshooting Tips

Common solutions for setup issues

Python Version

Ensure Python 3.10+ with python3 --version

CSV Format

Use UTF-8 encoding and comma-delimited format

Email Delays

Default 3-second delays — adjustable in script settings

Token Expiry

Microsoft Graph tokens expire hourly — re-authenticate as needed

What's Included

Everything you need in the download package

scripts/

Python scripts for each email provider

signatures/

Email signature templates (.txt files)

logs/

Activity logs with timestamps

samples/

Sample CSV files for reference

Still Need Help?

Email us directly and we'll get back to you — human to human. No bots, no ticket systems.

Contact Support

Usually respond within 24 hours • Direct email support